Our work 02 / 03 AI localisation · 11 European markets

Agentic Localisation System

Translation was not the hard part. Managing localisation was.

Product and marketplace content moved across languages, brands and local teams through agencies, spreadsheets and email. We put in place one localisation system that brings translation, terminology, market review and accepted corrections together.

Outcomes
10languages
From one controlled source
11EU markets
Managed through one workflow
35% → 55%
Approved term adherence with glossary grounding
01 · Where the work was breaking

Localisation knowledge was scattered across the process.

The source content was rarely the problem. The difficulty was keeping approved terminology, changing brand guidance, market requirements and local decisions consistent across every request.

External handovers

Agency loops added time and cost.

Scattered decisions

Terminology and market corrections lived across spreadsheets, email and individual reviewers.

Local review came late

Market teams often saw content only after significant work had already happened.

02 · What we built

One system for translation, context and market review.

Every request starts with the source content and the knowledge relevant to that brand and market.

Layer 01

Source

Approved content and assets. Structured product files, website copy, campaign content or everyday business text enter the same system, and marketplace content keeps its required structure from input to export.

Structured content · Free text · Marketplace files
Layer 02

Brand knowledge

Terminology, guidance and previous decisions. Each brand has its own knowledge base of approved terms, language guidelines, policy documents and accepted translations. Switch brands and the system adopts that brand’s terminology, tone and rules before it drafts anything.

Glossary · Memory · Brand knowledge
Layer 03

AI translation

The draft is created with the relevant context already attached: the brand’s terminology, its guidance and what each market has accepted before. The model translates inside that context, not the source in isolation.

Grounded draft · Per brand · Per market
Layer 04

Market review

Local teams review the translation where it will actually appear, correct it, approve it, and feed useful decisions back into the system. A direct link, no account needed, whether the reviewer is from sales, content or ecommerce. Approved content returns to the marketplace file or export it came from.

Review in context · No account required · Structured export
03 · Where the intelligence sits

Give every draft the right context before a person sees it.

Grounded translation

The model works with approved terminology, brand guidance and market context rather than translating the source in isolation.

Learning from accepted corrections

Approved terminology and reviewer decisions become reusable context for future requests.

Different models for different information

Public content can use external models where appropriate. Sensitive internal material can use private or local model options when required.

04 · What changed

We tested whether the knowledge layer improves the draft.

We ran 48 client product pages across seven languages using the same model with the glossary switched off and on.

35% → 55%
Approved terminology
7.5% → 11.7%
Prescribed search terms
100% → 100%
Section completeness

The results also show where local market judgement still matters. Accepted corrections become useful context, while evaluation continues as models, terminology and market requirements change.

One path from draft to market review.

05 · What keeps improving after launch

Localisation improves when decisions stop disappearing.

Accepted terminology, reviewer corrections and market decisions become part of the knowledge available to the next request. Evaluation continues as models, terminology and brand requirements change.

The tool translates. Markets decide. Every approved correction makes the next draft better.

Does this look familiar?

Managing localisation across brands or markets?

If translation itself is not the bottleneck, we can look at where terminology, context, review or market knowledge is getting lost and whether an intelligent system would help.

Next case study 01 / 02
Retail · Marketplace asset generation

Amazon listings in hours, not weeks.